Refund Policy

At LUXORDOR MARKETPLACE LLC, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and in its original condition
The item is returned in its original packaging
The return request is made within 14 days of delivery

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Used or damaged items (unless defective upon arrival)
3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

We will offer a replacement or full refund at no additional cost.

4. Return Process

To initiate a return:

Email us at Sales@luxordor.com
with your order number and reason for return
Wait for approval and return instructions
Ship the item back to the provided return address

Please do not return items without prior authorization.

5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable
6. Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

Processing times may vary depending on your payment provider.

7. Order Cancellations
Orders can be canceled within 12 hours of placement
After this period, orders may already be processed or shipped and cannot be canceled
8. Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us directly.

9. Contact Us

If you have any questions regarding returns or refunds, please reach out:

LUXORDOR MARKETPLACE LLC
📧 Email: Sales@luxordor.com

📞 Phone: 813-442-1737
📍 Address: 1650 1st St, Winter Haven, FL 33881, USA