FAQ's

Frequently Asked Questions (FAQs)
1. What products do you sell?

At LUXORDOR MARKETPLACE LLC, we offer a wide range of products across Home & Kitchen, Home Improvement / DIY, and Office Supplies. Our goal is to provide practical, high-quality items for everyday use.

2. How long does shipping take?
United States: 5–10 business days
International: 7–15 business days

Processing time is typically 1–3 business days before shipment.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment in real time.

4. Do you offer returns or refunds?

Yes, we offer returns within 14 days of delivery for eligible items. Products must be unused and in original packaging. Please refer to our Refund Policy for full details.

5. Can I cancel my order?

Orders can be canceled within 12 hours of placement. After that, orders may already be processed and cannot be canceled.

6. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the issue. We will arrange a replacement or refund.

7. Do you ship internationally?

Yes, we ship worldwide. International delivery times typically range from 7–15 business days, depending on location.

8. Are there any additional fees for international orders?

Yes, international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

9. What payment methods do you accept?

We accept major credit and debit cards, as well as secure payment methods provided through our checkout system.

10. How can I contact customer support?

You can reach us anytime using the details below:

LUXORDOR MARKETPLACE LLC
📧 Email: Sales@luxordor.com

📞 Phone: 813-442-1737
📍 Address: 1650 1st St, Winter Haven, FL 33881, USA